Shipping & Delivery

1. Where we deliver

We dispatch from our warehouse at No.21, Al Quoz Industrial Area 4, Dubai. We deliver across the United Arab Emirates. Delivery outside the UAE is possible by special arrangement and is quoted separately, including any customs, duties and import taxes, which are the buyer’s responsibility.

2. Delivery charges

Delivery charges depend on the destination, the size and weight of the order and how urgently you need it. Your quotation or order confirmation states the delivery charge (or that delivery is included) before you commit, so there are no surprises at the door. Charges are stated in AED and include VAT where it applies.

3. Delivery times

Lead times are confirmed on your quotation. In-stock items are normally prepared for dispatch soon after we confirm your order; special-order and non-stock items take longer and we will tell you the expected date up front.

Delivery dates and times are estimates, not guarantees, because they can be affected by stock, traffic, weather and site access. If we expect a significant delay we will let you know, and you may cancel the affected item if the delay is unreasonable (see our Returns Policy).

4. Collecting from our warehouse

You can collect in-stock orders from our warehouse by arrangement during our opening hours (Mon–Fri, 8:00–17:00). Please wait for our confirmation that your order is ready, and bring your order number and ID.

5. When your order arrives

• Someone aged 18 or over should be available to receive the goods and, for cash-on-delivery orders, to pay.
• Please check the number of packages and their condition before signing. Note any visible damage or shortage on the delivery note and take photos.
• Tell us about any problem within 7 days of delivery, as explained in our Returns Policy.
• Glass hardware can be heavy. Let us know in advance if access is restricted or if you need help with unloading, so we can plan for it.

6. Cash on delivery

Where cash on delivery is available, the full amount shown on your order confirmation is payable in AED to the driver on delivery, and you will receive a receipt. Please have the exact amount ready if you can.

7. Missed or failed deliveries

If we cannot deliver because no one is available, the address is wrong or incomplete, or payment is not made on a cash-on-delivery order, we will contact you to rearrange. We may charge a reasonable re-delivery fee, which we will tell you about first. If we cannot deliver after reasonable attempts we may cancel the order and refund anything you have already paid, less costs we have incurred as a result.

8. Risk and ownership

The goods are at our risk until they are delivered to you (or collected by you or your carrier). They become your responsibility from that point. Ownership passes to you when we have received payment in full.

9. Questions about delivery